The PatientPay™ 2022 Study was designed to identify trends and innovations in patient payments from the provider’s point of view to better understand:
- Current and future initiatives to improve patient payments.
- How and which technology and services are used to support patient payments and how the procurement of these solutions occurs.
- The role of payment plans and financing services for providers.
- The impact of staffing and consumer education on financial operations.
The study, initiated by CWH Advisors, included 38 in-depth interviews with executives at health system, hospitals, and large single/multi-specialty medical groups. All respondents had line or management responsibility for patient payments.
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