Case Study
Strengthening Revenue Cycle Performance to Unlock Cash Opportunity
A growing, multi-state home medical equipment provider engaged CWH Advisors to assess rising accounts receivable and days sales outstanding during a period of rapid expansion. CWH conducted an end-to-end revenue cycle diagnostic to identify the operational and system factors affecting cash collection and translate the findings into prioritized actions for improvement.
Client Pain Points
- Trailed industry benchmarks across core revenue cycle measures as the organization continued to grow.
- Required stronger system controls to identify billing issues before claims were submitted and reduce preventable rework.
- Faced fragmented payer requirements and ownership, creating challenges in connecting payer policies, system configuration, and denial trends.
- Managed denials reactively, limiting visibility into recurring issues and slowing corrective action.
CWH Solutions
- Reconciled financial and billing data to establish a trusted foundation for evaluating accounts receivable, collections, and denial trends.
- Interviewed stakeholders and mapped workflows across the order-to-cash cycle to identify operational, payer, system, and capacity drivers of performance.
- Benchmarked key revenue cycle measures against industry standards and analyzed performance across payers, products, branches, and denial categories.
- Translated findings into prioritized recommendations, a sequenced implementation roadmap, and reusable analytics to support ongoing performance management.
CWH Delivering Value
- Identified a forecast $7.0 million annual cash recovery opportunity and clarified the underlying drivers of rising accounts receivable and days sales outstanding.
- Established consistent performance measures through an executive scorecard and interactive dashboard for ongoing revenue cycle monitoring.
- Created a clear path to action with 12 prioritized recommendations sequenced across a 15-week implementation roadmap with defined ownership and timing.
- Built an evidence-based foundation for stronger cash conversion and scalable revenue cycle operations, supporting continued growth and future transaction readiness.
