Case Study

Expanding Service Modalities to Improve Patient Outcomes

Conducted a comparative analysis of remote vs. in-clinic therapy to evaluate the clinical effectiveness of virtual care for a pain management and rehabilitation provider.

Client Pain Points

  • Transition to virtual care introduced uncertainty around treatment efficacy.
  • Patients questioned the reliability and outcomes of remote therapy.
  • Need for data to validate whether remote therapy could match traditional care outcomes.
  • Early results on pain management were mixed, requiring further investigation to ensure care quality and patient satisfaction.

CWH Solutions

  • Designed and executed a rigorous comparative outcomes study.
  • Applied a propensity score matching algorithm to ensure comparability across cohorts.
  • Analyzed >200,000 in-clinic episodes and 1,216 remote episodes; narrowed to 462 upper-body and 428 lower-body cases.
  • Enabled a controlled evaluation of therapeutic effectiveness across modalities.

CWH Delivering value

  • Provided evidence-based insights to inform the client’s virtual care strategy.
  • Identified condition-specific effectiveness to guide hybrid care model deployment.
  • Enhanced confidence among stakeholders regarding remote care viability.
  • Supported strategic planning to scale virtual services while maintaining care quality and access.